Shipping and returns

Shipping

As all products are handmade to order, the turnaround time is 1-3 weeks. 

If you need an item sooner, please DM us on Instagram or email us and we will try our best to accommodate you. 

Items are shipped via Royal Mail Tracked 24 with signature - £5.35. 

Free UK shipping over £100

Items shipped to Europe with Royal Mail international shipping - £12.95

Items shipped to the rest of the world with Royal Mail international shipping - £23.95

Returns

We do not accept returns or exchanges as each outfit is handmade for your unique measurements (in compliance with the Consumer Contracts Regulations, 2013).

If an item is faulty, we will fix it free of charge. Please use the form below to describe the issue and we will email you back with details about how to return it. Alternatively, please email us at info@dolliesdesign.co.uk.

Please ensure to check the size guide before ordering to ensure the perfect fit. 

Measure your bust, waist and hip to determine your UK clothes size as stated in the size guide. Use the bra measuring guide to determine your bra size. 

If your item doesn’t fit, please email us at info@dolliesdesign.co.uk to discuss alteration options. 

If you gave the correct measurements, we will offer a free alteration. If incorrect measurements were given, an alteration would be chargeable. 

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