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How long will it take to make my order?

All products are handmade to order so the turnaround time is 1-3 weeks but the turnaround time may change. Please check the banner at the top of our website for updates.

If you need an item sooner than the stated turnaround time, please DM us on Instagram or email us at info@dolliesdesign.co.uk and we will try our best to accommodate you. 

Can I return or exchange my order?

We can’t accept returns or exchanges as all items are handmade for your unique measurements (in compliance with the Consumer Contracts Regulations, 2013). Please ensure you measure yourself correctly with a tape measure, according to our size guide. 

If your outfit doesn’t fit and you gave the correct measurements, we will offer a free alteration. If you gave incorrect measurements, we would charge for an alteration. 

How long is delivery once my order has been despatched?

For UK orders, allow 1-2 days for delivery. We will provide you with a tracking number when we have despatched your order so you can track the delivery. 

For international orders, allow up to 17 working days for delivery.

Do you make custom orders?

We only make our own designs, but occasionally we can use another fabric if it is suitable for that particular outfit. Please DM us on Instagram or email us if you have an enquiry about this. 

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